Payment schedules, billing arrangements, renewal requirements, project milestones, and deliverables shall follow the applicable commercial document, line items, Customer Notes, and/or Special Engagement Terms.

Payment structures may include: Full upfront payment, Advance payment arrangements, Progressive billing, Milestone billing, Subscription billing, Recurring renewals.

Unless otherwise stated:

• Work will commence only upon receipt of the applicable payment.
• Advance payments are non-refundable and secure project scheduling, resource allocation, and production capacity.
• Delays in payment may result in corresponding delays to project timelines, deliverables, service activation, support response, renewals, or website availability.

1. Website design and development timelines are estimated based on prompt client approvals, submission of required content, and timely payments.
2. Delays in providing feedback, approvals, or necessary materials may extend the project timeline.
3. If a project remains open for more than a 6 months due to delayed client feedback, additional charges will apply if the client returns with feedback despite previous follow-ups from our side.
4. For website maintenance and support services, response times are subject to the agreed Service Level Agreement (SLA).
5. Any estimated delivery timeline assumes timely client feedback, approvals, content submission, and payment. Ooroboros shall not be responsible for delays arising from client-side dependencies.
6. Where a project remains inactive for more than six (6) months due to client inaction, Ooroboros reserves the right to re-scope, re-quote, or charge reactivation fees prior to continuing work.

1. Domain registration, hosting, maintenance, and related subscriptions may be billed annually, monthly, or according to the selected package.
2. Failure to renew services by the renewal due date may result in service suspension, domain expiration, website downtime, data loss, loss of search engine rankings, or permanent deletion of data by third-party providers.
3. Ooroboros shall not be liable for any loss arising from non-renewal, late payment, suspension, expiration, or deletion of services.
4. Unless explicitly included, the Client remains responsible for maintaining independent backups of website content and data.
5. Following the lapse, expiry, termination, or non-renewal of hosting or related services, Ooroboros reserves the sole right, at its discretion, to retain, archive, suspend, remove, or permanently delete website files, databases, emails, backups, and related content without further notice. Ooroboros shall have no obligation to retain such data after service expiry or termination.

1. Clients must review and approve the website before going live. Once the website is live, any additional changes will be considered a new request and may incur extra charges.
2. Any revisions beyond the agreed revision limit may be subject to additional charges.
3. Changes outside the agreed scope of work will require a separate quotation and approval before implementation.
4. If the client decides they are unhappy with the design after project closure or website launch, it is not Ooroboros' responsibility to provide free redesigns or modifications.
5. Website update requests, content changes, and maintenance activities are subject to the scope and limitations of the selected website package or maintenance plan.
6. All requests are handled on a queue basis and are scheduled according to workload, resource availability, and service priority at the time of request. Ooroboros does not guarantee immediate implementation unless otherwise stated in a Service Level Agreement (SLA) or Special Engagement Terms.
7. Maintenance plans provide access to allocated update services but do not guarantee dedicated resources or reserved production capacity.

1. If a project is canceled by the client, any costs incurred, including purchased software, domains, hosting fees, or third-party licenses, must be reimbursed.
2. Any remaining balance, after deducting costs incurred, third-party fees, committed resources, completed work, and administrative charges, may be issued as a service credit at Ooroboros's discretion and may only be applied toward future services provided by Ooroboros.
3. Hosting, domain, and maintenance fees are non-refundable once activated.

1. For clients with an active maintenance contract, support covers agreed-upon updates, security patches, and performance monitoring.
2. Issues caused by third-party plugins, client modifications, or external attacks are outside standard maintenance and may require separate charges.
3. Support requests must be submitted through our Helpdesk system, which will be provided according to the support plan selected by the client.
4. Clients without an active maintenance contract will be billed at standard hourly rates for any support or fixes.
5. Maintenance and support services are limited to the scope of the selected package and do not include redesigns, redevelopment, feature enhancements, custom integrations, content creation, or other services outside the agreed scope unless separately quoted.

1. Ooroboros is not responsible for website downtime, hacking incidents, malware infections, or data loss resulting from the client's actions, negligence, unauthorized modifications, or failure to follow recommended security practices.
2. Clients are advised to use strong passwords and follow security best practices to minimize risks.
3. Any legal, compliance, or regulatory requirements related to website content, data privacy, or user information are the responsibility of the client.

1. Upon full payment, clients own the website design and content, except for any proprietary software, third-party licenses, or frameworks used.
2. Where hosting is provided by Ooroboros, all server infrastructure, security configurations, deployment methods, technical architecture, monitoring systems, backup systems, and administrative access methods remain under the control of Ooroboros. Access may be restricted, modified, or revoked as necessary to maintain security, operational integrity, and compliance with service agreements.

The website may rely on third-party products or services, including but not limited to hosting providers, domain registrars, payment gateways, plugins, themes, APIs, software licenses, and external platforms.

Ooroboros shall not be responsible for service interruptions, pricing changes, policy changes, feature removals, security incidents, or discontinuation of services caused by such third-party providers.